Questions About Anderson
How long has Anderson Cargo Services been in business?
Anderson Cargo was initially founded in 1990 as a United States domestic
freight forwarder.
Over time as our organization has evolved, we’ve developed an extensive
network of service providers (based on weight, distance and time requirements)
and have diversified our overall offering by integrating air, ocean and ground
transportation under a complete & comprehensive service umbrella.
Throughout our company’s history, we’ve been able to sustain our growth,
through a dedicated team of professionals, a unique & diverse service
offering, and a host of proprietary technologies that have set us apart from our
competitors.
What are your company’s core services?
Time-definite shipping and 3rd party logistics solutions are at the top of
our core services, however, we can also help you with international shipments,
customs clearances, and both your short and long-term storage needs. If you’d
like, you can visit the Core Services section of our web site for a more
detailed roster of our services.
What are the levels of service that you provide?
We can ship your freight same day, overnight, next day, second day, or with
our more economical deferred service. Depending on your specific business needs,
we can help you identify the most appropriate methods for your company.
Are your prices competitive?
Yes, since our company’s inception, we’ve offered competitive prices at
reasonable and affordable rates.
In spite of continued rising costs within the transportation industry, we’ve
been able to sustain a competitive pricing structure through our dedicated staff
and a loyal following of customers.
Where are you located?
We’re located at 917 Lone Oak Road, Suite #400 in Eagan Minnesota – about three miles
from the Minneapolis International Airport. You can go to our contact us
section above to get a detailed map and driving directions from your specific
point of origin.
What are your hours of operation?
Our normal hours of operation from 7:00 a.m. to 7:00 p.m. however, if you
have any special needs or encounter any special circumstances, we are always
available and accessible through our 24/7 answering service.
Do you guarantee on-time deliveries?
Yes – we provide a complete & comprehensive money-back guarantee on
time-definite shipments. The only exceptions to this guarantee are for any
unforeseen weather events and/or shipping delays due to mechanical failures.
What do I do if I encounter a problem with my shipment?
In most cases the E-Freight "Edge" helps us eliminate
"issues" even before they become problems, but if you do encounter a
problem you may contact us at: 651-556-3400 or online at: opps@andersoncargo.com
Questions About the E-Freight Edge
What is the E-Freight Edge?
The E-Freight Edge is a proprietary software system designed to help you
streamline the shipping process, improve communications and enhance the quality
of your service.
How exactly does the E-Freight Edge work?
It brings the right information to the right people at the right time. It
allows you to link key people to the supply chain and keep all pertinent parties
in the "loop".
How does it differ from other supply chain management solutions?
Typical supply chain solutions can cost hundreds of thousands of dollars and
can take an entire installation team months to install. Our system cost nothing
to install, it meshes with your existing technologies and our team can
have you up and running in less than a week.
What does it cost to install?
It costs nothing to install – we purposely designed compliment the
technologies you’ve already invested in.
How will it work with our existing system?
The software was designed to run parallel with your existing systems by
making use of your internet connection and your web browser. On occasion we
encounter situations that may require a "light" amount of
customization – if and when this happens, it is handled by our staff at no
cost to you…
How much time does it take – how difficult is it to install?
In most situations, our people can have you installed and up and running in
less than four hours. Where
customization is required, your custom installation may take up to a week.
How much do we have to pay for the software upgrades?
We provide frequent and regular updates to this application at no cost to our
customers whatsoever.
Will it enable me to print shipping labels?
Yes – we’ve designed this system to enable you to use any printer on your
network which will support 4"x6" (thermal) labels.
Questions from Agents & Service Partners
What types of agents do you work with?
We work with all types of agents – Anderson Cargo takes great pride in its’
well-established network of agents and service partners.
How do I become a certified agent with your company?
If you would like to become a certified agent with our company, you can go to
the Profile Account section of the virtual PDA (on the left side of this
site). From there, click the tab for Agents and follow the appropriate steps.
If you have questions which require immediate attention, please
fill out our Questions & Concerns form.
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