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Company A is a technology leader in optical process control sensors and inspection systems
that enable the global electronics industry to meet the rigorous competitive demands of virtually any digital application requiring quality printed circuit boards.
They provide a steadily growing range of yield and through-put tools for two vertical markets including SMT electronic assembly equipment and semiconductor wafer fabrication equipment.
The Challenge
Servicing a high growth company like company A is always a challenge under any circumstance. Sales demand drove production capacity to its' limits and Anderson was called upon to move time critical shipment to meet those needs. A newly acquired research and development facility in the North of England created a new opportunity.
They had no dock or forklift; the units produced there where large, (over 70 " tall weighing 2000 lbs), and because of there size, they could not be shipped out of Manchester.
Meeting the Challenge
As one of company A's time critical freight carriers, Anderson took on the task.
Our UK partner met with the people at the new R & D facility. We assisted and prepared much of the required UK documentation. Arrangements to provide a forklift at the former were made and the goods trucked to London's' Heathrow airport.
Anderson served as a one-stop-shop - the freight was booked to the cargo carriers and then moved to the appropriate U.S. port. Arrangements were made for U.S. customs presentation and all freight, customs, duties, and delivery charges were billed backed to the company.
Value-added Benefit(s)
Understanding our customers business is critical to performance.
We were asked to ship from the UK direct to the end user with the selling price $200,000.00
or more USD. The UK office prepared the final invoice but the payment was made to their US Corporate office. This way, the UK division was not making the sale; it was domestic USA sale.
Import value is not necessarily the selling price. In fact, this was a domestic US sale and the value for customs would be equal to its' production cost, not the selling price. This transaction was an inter-company transfer. Its' true value would not include software or profit.
Origin documents were modified to reflect a company transfer lower value and new documents created after US customs clearance. Forty (40) shipments later the reduced duty costs exceeded $100,000.00 USD. Based upon the revised process, freight was free and Company A saved an average of $1000.00 per transaction.
Company B is a leading edge architectural designer and manufacturer of custom fixtures, casework, furniture and millwork for retail and business spaces. They serve their clients as consultants, designers, engineers and technology experts.
The Challenge
The requirements of new store construction are very demanding. Having fixtures arrive on time and in perfect condition are essential. Throw into the mix, on site design changes and you have the need for very quick turn around times and excellent communication.
Inefficiencies were identified all throughout the supply chain.
Project managers, sales representatives, and the accounting department was continually asking the shipping department to provide information regarding specific shipments and all parties were accustomed to waiting for critical information so they could make additional phone calls to inform customers (both internal and external) of freight status.
Meeting the Challenge
From the first meeting, Anderson focused on abundant opportunities to streamline the shipping process and improve communications between shipping, sales, and project managers.
The moment the client entered the first shipment on line, it improved communications between sales, accounting, and shipping departments - more importantly, the consignee was now getting advance notification - prior to the shipment showing up.
Value-added Benefit(s)
As a result of these new communications processes, the sales team has reduced time and improved productivity significantly - they no longer need to contact the shipping department regarding order status. Accounting is receiving the daily status report, which confirms cost of each shipment (without calling shipping or the vendor) and has streamlined the billing process and improved the company's cash flow.
Company C is a leading provider of systems and services designed to assess materials and processes. The company manufactures and delivers high technology instrumentation products and provides consulting and development services for their clients as well.
Their products are used in research laboratories, production environments and for quality control applications in the life sciences, as well as the pharmaceutical, food, fuel, plastics, electronics, paints and coatings industries.
The Challenge
Upon our initial engagement with company C, we learned that their world class testing equipment was being processed in an extremely inefficient manner. Interdepartmental communications were extremely limited and the accounting department was holding up billing because they were continually waiting for faxes (from the shipping company) and were not able to apply freight costs to the customer.
Customer service and sales department representatives were regularly disrupting the shipping process by visiting the shipping area and requesting status of a particular order. Managers had few tools to monitor daily activity without a personal check. The area was littered with stacks of hand prepared waybills, waiting to be filed and or status confirmed. No process was in place to confirm closure on a particular order.
Meeting the Challenge
Within two (2) business days acceptance of our e-shipping solution the client was entering data live via Anderson Cargo's Web Site. Order status was confirmed as shipped the very same day it left the shipping department. Shipping was able to determine who needed to know the status of a particular order and immediately share shipping data & tracking information.
In others words, shipment critical information was in the hands of the people that needed to know the status of a particular order. Customer service was given access to the last 30 days of shipping activity for easy & immediate access to shipment information. Accounting was provided shipping costs each morning via and automated e-mail. Production Managers had access to confirmed orders shipped and all related costs without having to ask.
Value-added Benefit(s)
The filing of freight waybills was completely eliminated and paper clutter was greatly reduced.
Easily retrievable electronic records now replace paper waybills & the typewriter has been moved to a back corner of the office saving prime counter space. Accounting improved cash flow as shipping activity is now available daily by 8:30 a.m. via an automated e-mail that provides a daily activity report including freight charges.
The Customer Service Department now has immediate access to critical shipment information from a central location Web file. Customer satisfaction has been improved dramatically because 85% of all shipping-elated questions are now answered while they are still on the line.
Calls to the shipping department requesting status or tracking information have dropped 20% giving them more time to handle real problems. Managers can manage the department because they have access to information with and are now able to review and manage logistics activities with no more than a simple click of the mouse.
At Anderson Cargo, we take tremendous pride in finding new (and better) ways to delight our customers. Here's what they've been saying about our process and our services...
"When I first took over as Traffic Manager, we had all of the
"big" providers in house.
We looked at Alexander, Eagle, and DHL/Danzas, and after close and
careful examination of both your system and your services, we found that
Anderson Cargo far "outshines" all others who claim to provide
superior customer service.
We have decided to move to exclusive use of your company because you
have a stellar operations team and an online system that is second to none.
You have demonstrated an ongoing ability to proactively communicate and
address simple problems before they become real concerns.
Your combined package has enabled us to improve both internal and
external communications, interdepartmental productivity, and increase
efficiencies among our staff. Thanks to your tools and experienced techniques,
we’ve been able to establish a greater level of trust among our clientele.
Anderson Cargo has provided us a "frictionless" supply chain
and has brought us closer to our customers than ever before."
David Hill
ABF Displays
Prompt, punctual and reliable…
Our business is pretty hectic with trade shows, and Anderson Cargo has
always there for us with no mishaps or mistakes.
Dave Hawley - Coda Music/Make Music
"The expedited movement of confidential financial documents
requires a trusted and faithful partner who can deliver exactly what they
propose.
All of our shipments have been time and dollar sensitive requiring a
high level of security and now the "Edge" provides us both the
visibility and tracking capabilities we need.
Thanks Anderson for being a stellar on-time performer - you’ve helped
us improve upon our value proposition and satisfy our current customers".
Gregg Voight – fulfillment manager – American Financial Printing
Your people are GREAT and their service is EXCELLENT!
We love your online system, it’s helped us increase productivity and
it’s so easy to use.
Sue Born – Project Manager - Berger Transfer and Storage
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